This policy explains how cancellations and refunds work for GEOpta, operated by Dribble Software Private Limited. Payments are processed securely through Razorpay. By purchasing a plan or scan pack, you agree to this policy.
Paid plans are billed in advance on a recurring monthly basis until you cancel.
Top-up packs are one-time purchases of scan credits. Because scans consume live AI-API resources the moment they run, top-up packs are non-refundable once purchased. Unused credits do not expire while your account is active.
The Free plan involves no payment, so there is nothing to refund.
We want you to be treated fairly. We will review and, where appropriate, refund in cases such as:
Approved refunds are issued to your original payment method via Razorpay and typically appear within 5–7 business days, depending on your bank or card issuer.
Manage or cancel your subscription anytime from your in-app billing page. For refund requests or billing questions, email us at hello@geopta.com from your account email, with your registered email and the payment reference. We aim to respond within 2 business days.
If you believe a charge is incorrect, please contact us first — we will sort it out quickly. Filing a chargeback without contacting us may lead to suspension of the account while the dispute is investigated.
Dribble Software Private Limited · hello@geopta.com